Every business has order policies that we must follow with each of our customers to ensure everyone is on the same page. We make this information easily accessible and we do our best to try to explain the entire process with each and every customer. 

MINIMUM ORDER:  We are located in NYS and we have to follow the rules set forth from NYS AG & Markets as any other individual or business. You cannot barter, trade, give-away, or sell any quantity less than 6 total birds if they are under 8 weeks of age. Once the birds have matured past 8 weeks, they can be sold in any quantity. When ordering, be sure to check out our order minimums prior to ordering to avoid any additional delays in processing. 

PICK UP ORDERS: Your pick-up date will be confirmed via phone and or email. You must bring a clean container or box with just a single layer of paper towels. We request no pine shavings, no straw, no newspaper. Please call prior to leaving your location to verify the hatch is ready for pick up to avoid wasted time of an unsuccessful hatch or delays.

SMALL ORDER CHARGE (SOC): If you order less than 100 chicks/chickens you will notice on your invoice a ‘small order charge’. This fee is $7.00 per order. In larger orders of over 100+ chick/chickens you will not be charged this fee.

HATCHING DATES: We do our best to decide your hatch date; although we are dealing with live poultry and counting our chickens before they hatch! Your hatch dates are approximate and can change with and/or without notice; although we do our best to let you know of such changes. 

ASSORTMENT (HATCHERY CHOICE): Assortments will be Catch a Torii Farm's choice of breeds available after specific breed orders have been filled. Assortments include breeds hatched on that specific day and can vary each hatch date. Every attempt will be made to give the best assortment possible, but there is no guarantee.

GUARANTEE: We guarantee 100% livery delivery of poultry paid for. Our poultry is under strict bio-security. Any losses should be reported at once to note your account.

REFUNDS, DEPOSITS, PAYMENTS: Deposits are not refundable, if you decide to cancel your order see cancellation fee and refund below. Payments of invoices are due at the time of booking in full.. Prebooks over the phone will require a credit card payment to hold the order in the event you fail to pick-up, or cancel order fee will be deducted. If picking up; we accept Cash or Check. Credit cards incur additional fees not calculated in chick pricing to process where as alternative payment method does not. 

ORDER CHANGES: Once an order has been placed and billed any additional/subtractions (changes) to the existing order will incur a $5.00 change order fee. Constant changes need added book keeping and causes errors. Please send only completed orders to avoid charges.

CANCELED ORDER FEE (RESTOCKING FEE): Any orders place and then canceled will have 20% of the total price deducted from the total purchase of the invoice. The difference refunded by check if paid by check and if paid by credit will have the credit card credited back at the difference. Rational for the fee: Orders paid for/booked are taken off the market for sale and are marked sold and we potentially could have a lost opportunity for a buyer if canceled. Canceled orders create book keeping and labor cost to process the canceled order, labor to recalculate deletions and adding back on the sell sheets, along with postage or credit card fees to process credits. Our chicks pricing is not formulated for canceled order cost. We do make exceptions for the 20% fee for emergencies and will move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date. Refunds are processed ASAP, but on busy rare occasions can take up to 3 weeks to be completed. It is customary practice for customers to order their poultry 2-8 weeks in advance of the time they would like them delivered. Because live new chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date. Your confirmation notice will give you your hatch date. You should be very flexible around your hatch date, so you can take your birds at once to your brooder to be warmed up, so they will go to eating and drinking. See our care sheet and preparation online.

RETURNED CHECK CHARGE: Catch a Torii Farms will charge $50.00 for any check returned by a financial institution to Catch a Torii Farms.

HEALTH CONCERNS: Live poultry can be a source of potentially harmful microorganisms; therefore, precautions must be taken when handling and caring for them, to prevent fecal/oral transmission among people. Adults must supervise children when they handle poultry to make sure they do not put their hands or fingers into their mouths. Do not keep baby poultry in the family living space. Always wash your hands with soap and water after handling poultry.

**IMPORTANT**: Upon arrival of your baby poultry, read "TIPS FOR TAKING CARE OF BABY POULTRY" which is available to you on our website under "E-Learning". Seller warrants that the poultry described in the order will be in good condition, as far as can reasonably be determined, at the time of delivery by Seller, who has exercised flock control, egg selection, production, and handling methods (including established sanitary and disease control standards) generally accepted in the industry. It is understood, agreed, and considered reasonable that THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THE POULTRY THAN THOSE SPECIFICALLY STATED IN THIS AGREEMENT, AND SELLER SPECIFICALLY DISCLAIMS ANY WARRANT OF MERCHANT-ABILITY OR FITNESS OF THE POULTRY. WE RESERVE THE RIGHT TO SUBSTITUTE ALL ORDERS WITH OR WITHOUT NOTICE; STRAIGHT RUN MALES MAY BE ADDED TO COMPLETE YOUR ORDER! Rest assured, we will do our best to move your hatch date or do separate pick up and/or ship dates to complete your order, although we must add this clause to our company policy. The seller's liability for any reason whatsoever shall be limited to the amount paid for the goods or services claimed to be defective, and that in no event shall Seller be held liable for any consequential or incidental damages. By acceptance of the poultry, the Buyer acknowledges that the limitations and disclaimers here set forth are conditions of the sale and constitute the entire agreement between the parties regarding warranty or other liabilities and the remedy therefore. Rev: 1/1/2017

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